Change or rebook a flight
Ask about a different flight, a ticket exchange or a change to an existing booking. Fare differences and ticket rules may apply.
1-800-435-9792General reservations / service lineManage your bookingSouthwest Airlines
Southwest Airlinessouthwest.com
Customer Service Number
1-800-435-9792Customer service and reservation assistance — US
TOLL-FREECOMPANY-PUBLISHED NUMBER
United States
Official general questions number (1-800-I-FLY-SWA). Keep it identified as a general service route rather than a dedicated refund line.
Official sourceChecked 2026-09-16
Toll-free in the listed region. Mobile airtime or international charges may apply.
More departments & phone lines Choose the department or region for your question.
Hayrace Contact Guide is an independent directory, not Southwest Airlines’s customer service team. The numbers above belong to the company, not this directory.
BEFORE YOU CONTACT THE AIRLINE
What do you need to do?
Cancel a reservation
Check your ticket conditions before cancelling. If a travel agency issued your ticket, contact the seller about the next step.
1-800-435-9792General reservations / service lineOpen the airline’s cancellation helpRequest or check a refund
The airline or ticket seller decides eligibility. A cancelled flight or booking does not always result in a cash refund.
Open official refund guidanceUse the airline’s own online route. No separate refund phone is listed here.Calls go directly to the listed airline. This guide cannot change tickets, submit refunds or access your booking.
Choose your contact at Southwest Airlines
Choose a department that handles your question. The country, hours and source apply to that contact only.
Customer service and reservation assistance — US
Official general questions number (1-800-I-FLY-SWA). Keep it identified as a general service route rather than a dedicated refund line.
Source · Checked 2026-09-16Change a flight
Use Manage Reservations online or in the app. Fare rules apply; Basic fares require an upgrade before changes.
Source · Checked 2026-09-16Cancel a reservation
Source · Checked 2026-09-16Cancellation and refund options
Source · Checked 2026-09-16Request ticket refund consideration
This form is for refund consideration for nonrefundable fares in the listed circumstances. Refundable fares can be refunded while cancelling in accordance with Southwest's rules.
Source · Checked 2026-09-16Baggage assistance — US
Source · Checked 2026-09-16Report delayed, lost or damaged baggage
Report at the airport Baggage Service Office, via its posted QR code, or follow the online report link if you have left the airport.
Source · Checked 2026-09-16Southwest chat and callback options
The page has a chat control. Expand Need more assistance for the AI Assistant and We'll call you callback option. Agent hours were not confirmed.
Source · Checked 2026-09-16Feedback, reimbursement and email contact forms
Choose the relevant request, Compliment or Complaint. The former /helpcenter/s/email-us URL redirects here; this is a web form, not a published email mailbox.
Source · Checked 2026-09-16Official website
Source · Checked 2026-09-10Hayrace Contact Guide is independent and is not affiliated with Southwest Airlines. We cannot access accounts, make reservations or resolve company support cases.
Before contacting the airline
Use reservations for booking questions and a separately labelled baggage channel for luggage issues. If you booked through an agency, check who issued your ticket. Share booking information only through the airline’s secure official channels.